Help Center

Looking for answers? You are in the right place

  • How do I create my customer account?

    Creating a Tree Client Account is very simple. All you need is an email address and a password. To create an account, click on the Sign in link you find on each page of the site, top right. Under Register, enter your email address and a password of your choice.

  • What payment methods can I use on the Online Store?

    The Online Store allows you to make purchases using: PayPal, Credit Card, Bank Transfer, Masterpass, Cash on Delivery (ie payment on delivery).

  • Can I pick up my order at your stores?

    If you live in the province of Milan or you have the possibility to travel in the area, you can pick up your order in person at our Showroom, saving shipping costs, as well as enjoying an herbal infusion or a fruit centrifuge with us. As soon as the order is ready you will receive a notification by e-mail, and you will have 2 weeks to withdraw your order.

  • When will I receive my order?

    Once your order is confirmed, generally the goods are prepared for shipment and entrusted to the Courier the next day. From that date, the Courier takes about 2-3 working days for delivery in Italy, and up to 9 working days for delivery in Europe. For the Christmas period times can be extended to 3-5 working days for delivery in Italy. Orders placed over the weekend or on holidays are prepared during the next business day. For some European countries delivery times may be extended due to the completion of customs procedures. When the Express Courier has taken charge of your package, you will receive an email and / or an SMS to the telephone number indicated during the purchase phase, with the shipment tracking link.

  • Is there a minimum order?

    No! It is not necessary to reach any expense threshold in order to conclude a purchase. You can also order just one product! For orders from € 59.00, shipping in Italy is free. For orders of a lower amount the cost of shipping is € 5.90.

  • Are shipments guaranteed following the COVID-19 health emergency?

    Absolutely yes!all shipments are guaranteed throughout Italy, therefore some Italian regions and destination postcodes could be subject to possible slowdowns, in addition, priority is currently given to sanitary material, which represents the first band, we fall within the second band, but currentlywe are working to return to the priority range, we invite you to get more information in the "SHIPMENTS and DELIVERIES" section of our Help Center.

  • Can I return the Tree Box flacons and bottles?

    Of course you can! all you have to do is enter our "Recycles Forever" program, how does it work? it's simple, put on headphones: 1) collect at least 5 Bottles and 5 Tree Flacons and put them in a nice (Clean!) carton Run to the nearest Post Office or entrust the package to the courier you like best 2) Keep the payment receipt and send it to writing what you are giving us 3) Our boys will monitor the journey of hope, and as soon as the gift package arrives, you will receive a fantastic surprise! Here is our Tree HUB to deliver your fantastic package to: Electrocleaning srl Viale Liguria 36, 20093, Cologno Monzese (MI) Italy. These brand new containers are now ready to be filled with always fresh, natural products and shipped back to you and all our fans (who can, of course, wash and return their containers again and again and so on). What are you waiting for! Take part in this healthy initiative and for your time, your commitment and your will, you will receive a fantastic surprise in return. Come on Help keep our earth beautiful and clean!